Shipping policy

        

At Del Jonnes, we are committed to processing and delivering your orders as quickly and reliably as possible. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, and other important shipping information.

1. Order Processing and Dispatch

Most orders are processed and dispatched within 1–2 business days after your payment has been successfully confirmed.

Orders are processed during our regular business days and do not include weekends or public holidays.

Processing times may occasionally be longer during:

Sales and promotional periods

Public holidays

High-volume shopping periods

Unforeseen operational circumstances

We will make reasonable efforts to process your order as quickly as possible.

2. Shipping Methods

We work with reputable courier and logistics partners to deliver your orders safely and efficiently.

Depending on your location and the availability of the service, your order may be shipped through carriers such as:

  • Delhivery

  • Blue Dart

  • Other reliable delivery partners selected by Del Jonnes

The shipping carrier may vary depending on the destination, product, availability, and other logistical considerations.

3. Delivery Time

For most domestic orders, the estimated delivery time is approximately 3–8 business days after dispatch.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on:

  • Your delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Remote or difficult-to-service locations

  • Unexpected delays with the shipping carrier

The estimated delivery period does not include the time required to process and dispatch your order.

4. Shipping Charges

Free Shipping

Del Jonnes currently offers free shipping on eligible orders.

There are no additional standard shipping charges for eligible domestic orders.

If any special shipping charges apply to a particular product, destination, or order, those charges will be clearly displayed before you complete your purchase.

5. International Shipping

Del Jonnes may offer international shipping to selected countries and destinations.

International delivery times may vary depending on the destination country, customs procedures, local courier services, and other factors outside our control.

Customers receiving international shipments are responsible for any applicable:

  • Customs duties

  • Import taxes

  • VAT or other local taxes

  • Customs clearance charges

  • Import fees or other government charges

These charges are not included in the product price or standard shipping charges unless expressly stated at checkout.

Del Jonnes is not responsible for delays caused by customs authorities or for fees imposed by the destination country.

International shipping availability may vary by product and destination.

6. Order Tracking

Once your order has been dispatched, we will provide tracking information where tracking is available.

The tracking information may be sent to the email address or other contact information provided when you placed your order.

You can use the tracking number to monitor the progress of your shipment through the applicable courier service.

Please allow some time after dispatch for tracking information to become active in the courier's system.

7. Shipping Address

Please make sure that your shipping address and contact information are accurate and complete when placing your order.

Del Jonnes is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.

If you realize that you have entered incorrect shipping information, please contact us as soon as possible at contact.deljonnes@gmail.com.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

8. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur.

Delays can result from circumstances including:

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Courier delays

  • Public holidays

  • High shipping volumes

  • Customs processing

  • Incorrect or incomplete delivery information

  • Events outside our reasonable control

If your order is delayed beyond the expected delivery period, please contact us and we will make reasonable efforts to assist you.

9. Lost, Damaged, or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please first check with household members, neighbors, building reception/security, or other locations where the courier may have left the package.

If you still cannot locate your order, contact us at contact.deljonnes@gmail.com with your order number and tracking information.

If your package arrives damaged, please contact us as soon as reasonably possible and provide photographs of the package and the product where applicable. This will help us investigate the issue with the delivery carrier.

10. Failed or Returned Deliveries

If a shipment cannot be delivered because of an incorrect address, recipient unavailability, refusal of delivery, or other circumstances attributable to the customer, the package may be returned to us.

If a returned package needs to be shipped again, additional shipping charges may apply where permitted by applicable law.

If an order is returned to us and a refund is applicable, the refund will be handled in accordance with our Refund and Returns Policy.